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Get answers to some of the most frequently asked questions we recieve from our site visitors
What Is Certification Zone?
What Is Certification Zone's Study and Learning Model?
Who Authors Certification Zone's Products?
How Do I Subscribe to Certification Zone?
What Do Subscribers to Certification Zone Receive?
Are Multi-User Licenses Available?
How Secure Is Ordering Online Through Certification Zone?
What If I have a Technical Problem?

What Is Certification Zone?

Certification Zone is the online study destination to prepare for Cisco®'s CCNA™, CCNP™, CCVP™, and CCIE™ certification exams as well as the respected source for success-proven internetworking strategies and advice. Certification Zone, one of the first sites dedicated to pursuit of Cisco certifications, was established in 1999.

Unlike most exam preparation and networking information resources, a continuously expanding team of Cisco certified and industry experts has developed Certification Zone's outstanding array of study and networking resources. These study tools are designed to help professionals learn more about networking, solve real-world networking problems, and score higher on Cisco's CCNA, CCNP, CCVP, and CCIE exams.

Certification Zone features Tutorials, Study Quizzes, Lab Scenarios, Practice Exams and other study materials that help professionals understand the technical concepts found on Cisco's certification exams and in real-world networking situations. Thousands of networking professionals and businesses choose Certification Zone for its top quality study tools and networking information written by our industry experts.

What Is Certification Zone's Study and Learning Model?

Certification Zone's employs a streamlined and integrated Tutorial - Quiz - Lab Scenario - Practice Exam learning model for Cisco's CCNA, CCNP, CCVP, and CCIE certification exams. The first step is to read a Tutorial, which explains a Cisco networking topic in detail. The second step is to assess understanding of the topic addressed in the Tutorial with a short Study Quiz. The Quiz will determine understanding of the networking topic and also explain incorrect answers. The third step is to apply understanding of the topic in the Tutorial to a simulated Lab Scenario, which will solidify learning. Once all the Tutorial topics have been thoroughly reviewed and applied, then the final step is to take a Practice Exam, which ties all the Cisco networking topics together and determines exam readiness.

Note: As of December 1, 2005, Certification Zone has completed all of the Study Guides necessary to prepare for three of the five exams that must be passed to earn Cisco's CCVP certification. Each of these Study Guides includes a Study Quiz that can be used to prepare for the corresponding exam. Once we have completed developing the Study Guides for the final two exams in the CCVP series, it is our intention to also create new Practice Exams for this certification.

An integral part of Certification Zone's learning model is outstanding content written by outstanding people who are experts in the topics they write about. In fact, no other certification preparation material offers the range of expertise that Certification Zone's authors possess.

Who Authors Certification Zone's Products?

Certification Zone's authors are highly knowledgeable networking professionals who deal with the networking topics and issues that they write about on a daily basis. Certification Zone's contributors are trainers, teachers, and effective communicators, whose main goal is to thoroughly explain the topic at hand. Information on the outstanding experts who make Certification Zone one of the most respected sources for networking information is available on our Meet the Experts page.

How Do I Subscribe to Certification Zone?

There are several ways to subscribe to Certification Zone:

  1. Online Ordering
    Ordering online at Certification Zone is simple and guaranteed safe. To sign up for a Certification Zone subscription, please visit our subscription page.

  2. Telephone
    Certification Zone accepts telephone orders Monday through Friday, 8:30 AM to 4:30 PM Eastern Standard Time.

    Call Toll-Free: 1-877-284-1963 (for US callers only)
    Or: 518-842-4111 (if within the 518 area code)

  3. Fax
    Certification Zone accepts fax orders. Please download this form when faxing in an order. Certification Zone will notify you via email when your subscription is activated.

    Fax: 518-842-1843.

  4. Regular Mail
    Certification Zone accepts orders via regular mail. Please download this form when mailing in an order. Certification Zone will notify you via email when your subscription is activated. When mailing in your order, payment by check or money order is also permitted. Your check must be in US dollars, drawn on a US bank, and made payable to:

    Genium Group, Inc.
    79 The Mall
    PO Box 46
    Amsterdam, NY 12010

What Do Subscribers to Certification Zone Receive?

Certification Zone subscriptions include access to all new and archived online study and networking materials. This includes Tutorials, Study Quizzes, Lab Scenarios, and Practice Exams.

Are Multi-User Licenses Available?

Multi-User Accounts for Certification Zone are available. Multi-User Account holders receive one Master Access Account and the appropriate number of User Accounts. Both the Master Access and User Account holders are permitted the complete set of access privileges enjoyed by single user account customers. In addition, the Master Access Account Holder has the capability of accessing the exam scoring histories of each User Account holder.

Discounted Multi-User Account fees are available to any registered Cisco Networking Academy program or educational institution that wishes to use Certification Zone as part of a networking curriculum. Educational institutions wishing to create Master Access Accounts for more than one instructor may do so. All Certification Zone Multi-User Accounts used for educational purposes remain active for a full year.

Multi-User Pricing and Ordering

How Secure Is Ordering Online Through Certification Zone?

CertificationZone secure server utilizes SSL (Secure Socket Layer) encryption, which provides maximum data security when transmitting data online. This technology prevents anyone listening in from identifying and capturing your personal information.

Certification Zone guarantees that every credit card transaction made at the site will be completely safe. If unauthorized charges are made to your credit card as a result of your purchase at Certification Zone, you will pay nothing.

Federal legislation known as the Fair Credit Billing Act mandates that the Bank administering your Credit Card can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Genium Group, Inc. will cover the entire liability for you, up to the maximum amount of $50.00, if and only if the unauthorized use of your credit card resulted from purchases made at Certification Zone, using the secure server, without any knowledge or fault on the cardholders part.

If you suspect your credit card has been used by a third party without your authorization, you must notify your credit card provider in accordance with its reporting rules and procedures.

What If I have a Technical Problem?

Please contact us if there is a technical problem. In addition, please be as specific as possible when describing the problem.

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Certification Zone is an independent product, not sponsored by, endorsed by, or affiliated with Cisco Systems, Microsoft Corporation, or the Field Certified Professionals Association. Cisco®, Cisco Systems®, CCNA™, CCNP™, CCVP™, CCIE™, CCSI™, and the Cisco Systems logo are trademarks or registered trademarks of Cisco Systems Inc. Microsoft®, Windows®, Windows 2000™, Windows 2003™, MCSA™, and MCSE™ are trademarks or registered trademarks of Microsoft Corporation. FCSA™ and FCSE™ are registered trademarks of the Field Certified Professionals Association.