|Date of Issue: 09-01-2023
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by Annlee Hines
Diligent Services, Inc. is a worldwide provider of management consulting services to companies aggressively seeking to enter new markets. You are now in a meeting with other department heads, explaining cost structures to your Vice President. If you want to explain something in detail to her, you have to give her a 30-second summary she will buy into.
You succeeded in making clear to her the value of the IP network supporting Diligent, and the need for universal Internet access among the staff. Then she asked the question you never expected: "When can you put our telephones on Voice over IP, and eliminate the telephone bill?"
What do you say (remember, you have to summarize the critical details in 30 seconds)?The Situation